{"id":3119,"date":"2015-09-14T21:00:00","date_gmt":"2015-09-14T18:00:00","guid":{"rendered":"https:\/\/pravo.org.ua\/projects\/civil-society-monitoring-of-the-administrative-services-provided-by-the-ministry-of-justice-of-ukraine-as-an-effective-mechanism-of-affecting-their-quality\/"},"modified":"2025-09-08T12:59:52","modified_gmt":"2025-09-08T09:59:52","slug":"civil-society-monitoring-of-the-administrative-services-provided-by-the-ministry-of-justice-of-ukraine-as-an-effective-mechanism-of-affecting-their-quality","status":"publish","type":"projects","link":"https:\/\/pravo.org.ua\/en\/projects\/civil-society-monitoring-of-the-administrative-services-provided-by-the-ministry-of-justice-of-ukraine-as-an-effective-mechanism-of-affecting-their-quality\/","title":{"rendered":"Civil society monitoring of the administrative services provided by the Ministry of justice of Ukraine as an effective mechanism of affecting their quality"},"content":{"rendered":"\n\n\n

Letter of gratitude from USAID<\/strong><\/a><\/p>\n\n\n\n

Problem needs<\/strong><\/p>\n\n\n\n

In September 2012 the Law \u201cOn administrative services\u201d was adopted and resulting in all the cities of region submission and district state administration were obliged to establish one-stop-shops (TSNAP) until January 1, 2014. This Law also obliged all the subjects of administrative services\u2019 provision to harmonize their activity in accordance with its requirements. Despite the fact that the Law has been almost three years in force, in most cases state authorities haven\u2019t improved the quality of their administrative services and haven\u2019t created appropriate one-stop-shops as sole unified offices for citizens. <\/p>\n\n\n\n

The Ministry of Justice still hasn\u2019t reformed the system of provision of its administrative services that would meet citizens\u2019 needs. It concerns informing citizens regarding services, creation proper informative and technological cards, transparency of citizens\u2019 reception and working hours, creation of comfortable conditions of waiting and serving, relationship with authorities that created one-stop-shops. Territorial branches of the Ministry of Justice of Ukraine provide the administrative services of their competence simultaneously at their own offices and one-stop-shops of cities and district state administrations. These services concern property rights on real estate and their encumbrance, legalizing legal entities, natural persons \u2013 entrepreneurs and civil organizations. The services on civil registration aren\u2019t being integrated to one-stop-shops at all. In May 2014 the Order of the Cabinet of Ministers \u2116 523 was adopted. According to its provisions, the services on state registration of property rights on real estate and their encumbrance, state registration of legal entities and natural persons \u2013 entrepreneurs must be provided only at one-stop-shops. This Order isn\u2019t implemented by territorial branches of the Ministry of Justice completely. There are several objective and subjective reasons of this problem. In particular, it worth to mention the absence of proper financing, discrepancy of some current legal acts\u2019 requirements, absence of political will of territorial bodies\u2019 headship etc.<\/p>\n\n\n\n

However, on June 2, 2015 the members of the Parliament submitted two draft-laws drafted by the Ministry of Justice of Ukraine, in particular, \u201cOn state registration of property rights on real estate and their encumbrance\u201d (\u21162982), \u201cOn state registration of legal entities, natural persons \u2013 entrepreneurs and civil organizations\u201d (\u21162983). Both draft-laws stipulate the transfer of respective power to local self-government from January 1, 2016. This right step will need significant efforts for its implementation. On July 14, 2015 these draft-laws were adopted in the first reading.<\/p>\n\n\n\n

Therefore, current transformation process of the field of administrative services is problematic and complex. From one side, it take place the attempt to create comfortable and assessable conditions for administrative services\u2019 obtaining by consumers, attempt of providing some services by the Internet and two draft-laws on transfer the power on administrative services\u2019 provision to local self-government have been submitted. From the other side, an efficient system on informing on services hasn\u2019t been established; registers and their services still haven\u2019t been integrated into many one-stop-shops; corruption risks are still high. Consequently, the quality of administrative services, that is a fulfillment of legislative requirements and taking into account citizens\u2019 expectations, isn\u2019t significantly improved for people because of inconsideration of their needs and expectations.<\/p>\n\n\n\n

It should be emphasized that the Ministry of Justice of Ukraine finally expresses the will to provide administrative services\u2019 decentralization and it is important to prevent the transfer of such negative practices during transferring the power to local self-government. Instead of this, all positive practices must be used. Within the project it is possible to take into account this positive experience in the context of particular regions and cities.<\/p>\n\n\n\n

Current situations requires controlling the activity of authorities, in particular the activity of the Ministry of Justice, regarding administrative services\u2019 provision. Besides a self-control and control of other authorities on administrative services\u2019 quality, it must be the civil society\u2019s involvement to this process. Only the citizens as the administrative services\u2019 consumers can provide the most impartial evaluation of their quality and then motivate authorities to improve it.<\/p>\n\n\n\n

Therefore, at the stage of establishing a new system of administrative services\u2019 provision in Ukraine it is a real need to develop an efficient civil monitoring of this field. One of its main target is to control a proper fulfillment of legislation\u2019s requirements that is adopted on harmonizing the system of administrative services\u2019 provision and improvement of their quality.  <\/p>\n\n\n\n

The goals of project\u2019s implementation are the following<\/strong><\/p>\n\n\n\n

    \n
  1. Preparation and carrying out a civil monitoring on the quality of administrative services of the Ministry of Justice of Ukraine;<\/li>\n\n\n\n
  2. Public discussion and presentation of the results, drafting the suggestions and recommendations to the Ministry of Justice of Ukraine on the improvement of administrative services\u2019 quality\u00a0<\/li>\n<\/ol>\n\n\n\n

    Objectives<\/strong><\/p>\n\n\n\n

      \n
    1. Preparation for the citizens\u2019 survey.<\/li>\n\n\n\n
    2. Carrying out the respondents\u2019 survey in 4 regions and in Kyiv.<\/li>\n\n\n\n
    3. Analyzing collected information and estimation of the level of respondents\u2019 satisfaction with the quality of the Ministry of Justice\u2019s services.<\/li>\n\n\n\n
    4. Public discussion of the survey\u2019s results, determination of the services that need an improvement and making suggestions concerning this.\u00a0<\/li>\n\n\n\n
    5. Distribution of the survey\u2019s results and suggestions on the services\u2019 quality improvement among the representatives of the Ministry of Justice, other state authorities, local authorities, civil society and in mass media.\u00a0<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Letter of gratitude from USAID Problem needs In September 2012 the Law \u201cOn administrative services\u201d was adopted and resulting in all the cities of region submission and district state administration […]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[180],"authors":[],"class_list":["post-3119","projects","type-projects","status-publish","hentry","category-governance-administrative-procedure-and-administrative-services"],"acf":[],"yoast_head":"\nCivil society monitoring of the administrative services provided by the Ministry of justice of Ukraine as an effective mechanism of affecting their quality - Pravo<\/title>\n<meta name=\"description\" content=\"Centre of Policy and Legal Reform - our projects. Follow our activities, view current projects, and participate in their implementation. 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